Welcome to WashGuys. These Terms and Conditions govern the use of services provided by WashGuys including:

• Wash & Fold
• Wash & Iron
• Dry Cleaning
• Steam Ironing
• Shoe & Bag Spa
• Carpet & Sofa Cleaning
• Upholstery Cleaning
• Premium Laundry Services

By placing an order with WashGuys through WhatsApp, email, phone call, or any future online booking system, you agree to these Terms and Conditions.

Currently, WashGuys accepts orders through:

• WhatsApp
• Email
• Phone communication
• Direct customer inquiry

Customers may contact us using:

After receiving a request:

1. Our team confirms the service.
2. Pickup time is scheduled.
3. A WashGuys pickup executive visits the customer location.

In the future, WashGuys may introduce:

• Online booking
• Mobile app ordering
• Online payment systems
• Order tracking systems

At the time of pickup:

• Our executive inspects garments or items.
• Visible stains, damage, missing buttons, tears, or defects may be noted.
• Garments are counted and acknowledged.

WashGuys is not responsible for pre-existing damage identified during inspection.

After pickup:

1. Garments are transported to the WashGuys facility.
2. Items are sorted based on fabric type, colour, and cleaning method.
3. Cleaning is performed using appropriate methods.
4. Finished garments are inspected before delivery.

After cleaning:

• Garments are packed.
• Delivery is scheduled.
• Delivery executive returns items to the customer.

Customers are advised to verify items during delivery.

Payments may be made through:

• UPI
• Cash

Payment is generally collected at the time of delivery unless otherwise agreed.

Typical service timelines:

Delays may occur due to:

• Weather conditions
• Fabric complexity
• High service demand

Customers must:

• Provide accurate address and contact details
• Inform about delicate fabrics
• Inform about expensive or designer garments

Failure to disclose special care requirements may affect service results.

WashGuys shall not be responsible for:

• Fabric deterioration
• Color bleeding
• Damage due to weak fabric
• Damage due to manufacturer defects

WashGuys reserves the right to update these Terms and Conditions without prior notice.